Returns & Exchanges
At Tout Terrain North America, we stand behind the quality of our gear and offer a 30-day return window for unused items in their original packaging. We strive to ensure your expedition or commuting setup meets your exact needs through a transparent and efficient exchange process.
Initiate Your Request
Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the unused items in their original manufacturer packaging, ensuring all tags, manuals, and small components are included.
Ship to Service Center
Affix the provided shipping label or use a trackable carrier to send the package to our North American distribution hub.
Inspection and Refund
Once our technicians verify the condition of the returned gear, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing